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Easy & Transparent Returns

Your peace of mind is our priority. If your deal isn't exactly what you expected, our modern returns process has you covered.

14-Day Window

Request your return within 14 days of delivery for a smooth, no-hassle process.

Tracked Shipping

We recommend trackable shipping to ensure your return arrives safely at our facility.

Quick Refunds

Once approved, funds are returned to your original payment method in 5–10 business days.

Return Eligibility

  • Product is damaged, defective, or incorrect
  • Item does not match the dashboard description
  • Product arrives incomplete or faulty
  • Incorrect commercial unit delivered

Non-Returnable Items

  • Items damaged due to misuse or handling
  • Products without original packaging/accessories
  • Customized or special-order items
  • Commercial units after installation

The 4-Step Return Process

1

Request

Contact support with your order ID and photos.

2

Approval

Receive return instructions from our team.

3

Ship

Send the item back using a trackable service.

4

Refund

Funds processed after inspection & approval.

Need assistance with a return?

Our support team is ready to help you every step of the way.

Start a Return Request
020 3930 9954
support@getmydeal.co.uk